Overview
Rouxgold Travel was founded in 2019 after the realization that there was a gap in the market for a travel agency brand that tailors its solutions to both corporate and personal travel requirements. We seek to cater to the needs of our clients. Accredited by Zimbabwean travel regulators, AZTA and ZTA, we endeavour to provide excellent service that will see us grow in the industry. From inception our focus has always been to offer our clients the most affordable and
convenient travel experience in their preferred class of travel.
Our Ethos
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To consistently surpass the needs and expectations of our clients and other stakeholders through the provision of innovative, high quality and cost-efficient travel solutions. We promote service excellence and maintain client-based relationships through proactive communication and customer interaction.
- To constantly develop innovative, tailor made, one-stop travel solutions that cater to our clients’ needs and the ever-shifting demands of the travel industry.
- To build mutually beneficial relationships with our clients in order to adapt to market changes and maintain consistent development of the organisation.
- To maintain high levels of corporate ethics.
- To be the leading travel agent of choice in the region and the rest of Africa.
- To offer hassle free, cost-efficient solutions and ensure customer satisfaction.
- Transparency
- Trustworthiness
- Customer Service
- Excellence in Performance
- Solution Oriented Business
Our people
As an organisation we acknowledge that our people are at the core of what we value as an organisation. The vast knowledge and experience of our staff has, having dealt with different captains of industry allow us to focus on customer satisfaction. Driven by our shared passion for travel we enable those who want to see the world do so. Our Amadeus and IATA certified consultants provide expert, professional and personalised services.
Careers
As an organisation we continuously invest in development programmes for our staff to help them excel professionally and achieve success in their chosen career paths. We pride ourselves in our hardworking and passionate employees who strive to offer the best service to our clients and uphold our high standards.
Corporate Social Investment
At Rouxgold, we conduct our business within the framework of our Vision, Mission and Values which embody the treatment of our customers with respect to ensure our service quality is not compromised. We integrate our business values and operations to meet the expectations of our stakeholders.
